Terms and Conditions

BEAUTY STAR ACADEMY LTD.

TERMS AND CONDITIONS

COURSES & TRAININGS TERMS & CONDITIONS POLICIES

GENERAL ACKNOWLEDGEMENT

These Terms and Conditions determine the general rules of using the services from Beauty Star Academy Ltd. permanent make-up and beauty training and treatments provider.

The organiser of the training courses is Beauty Star Academy Ltd. located at the address 20 Uplands, Eden Way, Warlingham CR6 9DP.

We DO NOT have a minimum student policy; therefore, courses will never be cancelled due to lack of numbers.

Our courses require lots of planning, and our terms and conditions are in place to ensure we provide a smooth and seamless experience to all of our students.

BOOKINGS & PAYMENTS

When booking a place on one of our courses, you will have the option to pay in full or to pay a deposit to secure your place on the course. If you choose to pay a deposit, you will receive an invoice for the remaining balance at a later date. This balance must be paid one week before your course starts. If you choose to pay in full, the deposit will be included in the total price (please note deposits are non-refundable).

If the full balance hasn't been paid one week before the course starts, you will receive a payment reminder, failure to pay in full within the agreed time may result in your course being cancelled.

Your booking will be confirmed on receipt of full payment.

Once you have booked a training course, you will receive an email within 24 hours from us receiving a Deposit Payment to confirm the booking.

When booking a course online, please note that your booking is not confirmed until a Confirmation Email has been sent to acknowledge your booking. The online payment receipt does not form a guaranteed or confirmed booking.

Please note we reserve the right to amend course prices or run promotions at any time, without prior notice. Once a booking is made, the price paid is final, and no price difference can be refunded in the event of a later course price reduction.

CANCELLATIONS & REFUNDS

A minimum of seven days notice must be given if you are unable to attend a course, failure to do so will result in the loss of payment.

Online or Part Online courses are non-refundable.

Beauty Star Academy Ltd. cannot be held responsible for the costs or loss of earnings due to course cancellation.

Non-attendance, where no prior notice is given, will be handled at the discretion of Beauty Star Academy Ltd. and may result in loss of course fees.

Where immediate reschedule might not be possible; credit for all or part of the course fee may be placed on file as a gesture of goodwill. Credits will be valid towards training courses only and run for a period of up to 6 months from the date of issue at which time the course fees would be forfeited. No refund of course fees can be issued.

In the first instance, please contact us at [email protected] regarding your reschedule request (or non-attendance).

In the very unlikely event of Beauty Star Academy Ltd cancelling a course, we will contact you as soon as possible to arrange alternative dates.

In the event that Beauty Star Academy Ltd. should have to cancel your course for reasons outside of our control; Beauty Star Academy Ltd. will endeavour to give students at least 24 hours' notice of any cancellation by telephone or email. The Beauty Star Academy Ltd. is not responsible for any accommodation/travelling costs students may incur due to the cancellation of courses.

Beauty Star Academy Ltd. is unable to offer refunds for cancellations outside of our control, i.e. adverse weather conditions, terrorist attacks, flooding, industrial action or Visa refusals. An alternative training date will be offered. Beauty Star Academy Ltd. is not responsible for any loss of income, accommodation/travelling costs students may incur due to the cancellation of courses.

Refunds for course fees (not including deposits) are at the discretion of Beauty Star Academy Ltd, providing at-least seven days notice is given.

GENERAL

Courses are designated for anyone who would like to upgrade their skills, knowledge and competence. Our training courses are raising knowledge, competence and skill level of our students.

Beauty Star Academy Ltd is not responsible for the loss or damage of any valuables or possessions which occur within the building or location where the courses are held.

Students must be willing to receive the treatment as part of their course. If there are any reasons why this will not be possible, please advise us when booking.

Beauty Star Academy Ltd arranges models to practise. Students who are suffering from medical conditions that may be dangerous to other people must arrange for a model to attend by themselves.

Students must advise when booking if they have any allergies, medical conditions, dietary requirements or if they require any special assistance so that we can make the appropriate arrangements.

Please note courses may be mixed-sex groups. If you have personal or religious reasons where you require training in a same-sex environment only, please inform us before booking.

It is the student's responsibility to ensure that they read the full details of the course prior to booking and adhere to any requests or prerequisites.

MODELS

The course organiser is responsible for arranging models for practice.

Students may offer to bring their own models. This needs to be arranged via emailing [email protected]. In the event that student's model will not arrive Beauty Star Academy Ltd. does not take responsibility for finding a new model.

Models must arrive at the agreed time and complete a consultation form prior to the treatment, if for any reason they are unsuitable they will not be permitted to receive the treatment.

Models pay a fixed price of £50 for their Permanent Make-Up treatments. Beauty Star Academy Ltd. has the right to offer free or discounted prices for models.

Models acknowledge that they are aware of the training purpose of the treatments and will not complain against the outcome of the treatment.

Any mistakes that would take place during the training treatment may be offered to be repaired by the professional pointed by training organiser.

STUDENTS

A student of any course organised by Beauty Star Academy Ltd. can be anyone who is attending a course. Course attendees must pay a Payment Deposit to secure their place at the training course.

Booked training is non-transferable to an alternative student. Please ensure the booking is made giving the correct name of the person attending the course at the time of making payment.

TRAINING COMPLETION

All practical training must be completed within six months of booking your course unless otherwise agreed in writing at the time of booking. Should you fail to attend your original training dates for any reason, and the course later is retired or amended in content, no refund or difference in courses fees will be offered. You may, however, look to use the course fees on file as a credit towards payment for an alternative course of your choice within six months of the original date of booking. Students who fail to book, attend or reschedule training within six months of enrolling upon their course (taken from the date of payment) will forfeit any course fees paid. We cannot offer any refunds, credits or substitute training in such circumstances.

COURSE TIMES

Please arrive at the training centre for 15 minutes before the course start. Courses finish at approximately 6.00 pm. Please, therefore, ensure you allow sufficient time for travelling. Make use of Google maps on smartphone or print map/directions from our website when planning your journey beforehand, to assist you in locating the school on the training day.

A short break for lunch is scheduled in approximately the middle of the day.

All students must attend the full training day until 6 pm. Should you choose or need to leave a course before the approximate end time of 6 pm, you will forfeit any course fees and may not achieve your certification.

CERTIFICATION

A CPD accredited certificate is issued on the last day of attending your training course, after successfully completing the course theoretical and practical parts. If you require your certificate to be reissued in a new name, we would require evidence for the reason for a change of name plus the standard replacement certificate fees of £12 plus the postal charges.

Students wishing to purchase a replacement certificate of their diploma may do so by emailing [email protected] so that we issue your replacement certificate.

Additional or replacement certificates issued since September 2020 will be chargeable at £12.00 per certificate plus postage if applicable.

Additional or replacement certificates issued before September 2020 will be chargeable at £15.00 per certificate plus postage if applicable. Once your payment is received, your request will be processed and your certificate(s) sent to you within five working days.

PREGNANCY & BREASTFEEDING

Students who are pregnant or breastfeeding must advise us prior to booking a place on a course so that we can make necessary arrangements if required.

We cannot accept models who are pregnant or breastfeeding.

PURCHASES & REFUNDS

If you have changed your mind about any products you have purchased, please contact us within seven days, a refund will only be given if the product is unused and unopened.

If you have purchased a product that is faulty, please contact us so that we can raise the issue with the manufacturer.

Kits and products included as part of the course are non-refundable unless faulty.

PHOTOGRAPHS & VIDEOS

All documents, training manuals and training videos supplied by Beauty Star Academy Ltd must not be copied, reproduced or used in any way other than its intended use. All documentation is copyright to Beauty Star Academy Ltd.

Beauty Star Academy Ltd. has the right to take photos and videos of the students and students' work during the training course. Those materials may be used for marketing and promotional purposes and may be published on the website or social media.

STARTER KITS

All equipment and products are provided for you to train with on the day.

Selected starter kits are available for our students to purchase through our website.

Refunds or replacements will only be issued upon receipt of the returned kit(s).

MEDICAL CONDITIONS

Please make us aware of any health conditions and/or medications are currently taken that may affect your practical training. Due to health, comfort and safety reasons, we, unfortunately, do not allow students who are over 32 weeks pregnant to partake in practical training.

All students are required to disclose any medical conditions at the time of booking, which will be dealt with in the strictest of confidence. Some conditions may impede the ability to participate fully within a course. An important part of training is to deliver and receive treatments.

Adjustments will be made to accommodate medical conditions where possible and practical. A medical certificate may be required in line with our insurance obligations. Where students are unable to receive treatments for medical reasons, a female model may be requested to be provided by the student for the training day.

INSURANCE

Following your practical training, you will receive the CPD accredited certificate on the day, which will allow you to apply for beauty insurance to allow you to begin working on members of the public. This will allow you to begin working on a self-employed basis (mobile) and to take payments should you wish. Our courses are covered by Professional Beauty Direct Insurance.

Please note if you wish to obtain a cover with a specific insurer, you must check with the insurer prior to booking your course that they will accept our diploma. Insurers work to their own discretion over preferred training providers, and this is beyond our control.

If you hold an existing policy, you are responsible for ensuring the insurance provider will extend your cover to include the new treatment(s) and for covering any cost to make changes. Beauty Star Academy Ltd. cannot accept responsibility for issues resulting with insurance companies where students fail to check this prior to booking.

COMPLAINTS

We are committed to providing a high-quality service to all our students.

When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please contact us with the details of the complaint in writing as soon as possible. We will acknowledge your complaint and try to resolve it as quickly as possible.

These terms and conditions are subject to change.

TREATMENTS TERMS & CONDITIONS

GENERAL ACKNOWLEDGEMENT

These Terms and Conditions determine the general rules of using the services from Beauty Star Academy Ltd., later referred to as BSA, permanent makeup, beauty and aesthetic treatment providers.
Participating in a treatment with BSA is equivalent to accepting all Terms and Conditions.

CLIENTS

Any person who is 18 years of age or older can be a client of the BSA.
BSA will accept youngsters of at least 14 years of age with written consent from their parent/carer only under specific advice from a medical practitioner.

EMPLOYEES

All employees of BSA have all required certificates, licences and training to perform the treatments.
All staff members are obliged to check their workstations and fill in all stock materials and tools needed to carry out the treatment before they commence work.
All therapists have to disinfect their workstation, tools and their hands before commencing work. If the treatment is disrupted the same disinfection rules need to be applied each time.
All therapists must keep their hands and nails in the condition minimising scratching and allowing good hygiene.
All members of staff are obliged to keep up with Health and Safety regulations.

HEALTH AND SAFETY

All large surfaces which clients do not touch directly are being disinfected or sterilised once a day.
All treatment areas are freshly prepared before a new client, and all the equipment, tools and surfaces are disinfected and sterilised.
All cuts and breakages to the therapist’s skin have to be appropriately covered and waterproof plasters applied. Additionally, if the cut is on the therapist’s hand, protective gloves have to be worn.
Personal protective equipment is to be used whenever the risk of exposure to bloodborne pathogens or other potentially infectious materials exists.
Needles, razors and other sharp objects must be discharged immediately after use in a sharps container.
If a cut to the client’s skin happens during the treatment, the treatment is to be stopped, the wound is to be cleaned, disinfected and protective plaster applied. If the therapist is unable to continue with the treatment, a new appointment will be scheduled without any additional charges to the client.

BEAUTY AND PMU TREATMENTS

A consultation is to be carried out with every client before the treatment in which the client’s health history is reviewed to find out if any contraindications to the treatment may occur.
Every client is informed of any contraindications, post-treatment possible side effects and aftercare procedures required. Continuing to the treatment, clients are accepting and giving their consent to carry out the treatment. In case of refusal to fill out or sign the consultation card, the therapist may refuse to proceed with treatment.
Clients are obliged to inform a therapist of any health issues or any contraindications that may have resulted in a treatment outcome, especially of any: heart conditions, pacemaker, cancer, infections, pregnancy and breastfeeding, prosthetics or implants, seizures, blood thinning medicines and any strong reactions to the view of blood.
Clients have to validate their health profile forms before commencing any treatments that are 1 month apart from each other.
Clients are asked to remove any jewellery at the time of the treatment. Clients are to store their belongings in their bags. BSA does not take any responsibility for lost or stolen belongings.
Clients are obliged to tell a therapist straight away if they are not feeling well during the treatment.
A therapist has the right to refuse the treatment or ask for a doctor’s consent if not sure about the safety of the treatment.
A therapist has the right to refuse a treatment if a client is trying to extort either money or free treatments in any way.

PAYMENTS

Clients are obliged to make payments for their treatments.
Payments by cash, cards and bank transfers are accepted for the treatments.
BSA has the right to offer promotions and discounts for their treatments that will have a specific time duration. Different payment rules may be applied to promotional offers. When using promotional offers, clients have no right to claim back any money or treatments.
BSA offers packages of treatments which have to be paid upfront. Packages have their expiry after a year from the purchase date. There are no refunds on the purchased packages. In case if client’s medical condition unable them from using the package, a credit note may be issued for the remaining part of the package.
Only one promotion is valid at a time meaning no joined offers with be accepted. Offers do not work together with any packages offered in the salon.
A deposit must be paid upfront to secure the booking. A 48-hour cancellation policy is applied to any treatments that require deposits. No show will result in losing the deposit.
A touch-up treatment is not included in the price of a permanent makeup treatment. Any touch-up booked later than the 12-week period will be charged the same as refreshment treatments.
A refreshment treatment is charged 50% of the current regular price when scheduled for up to 1 year from the initial treatment. A 75% payment applies to refreshment treatments scheduled 1-2 years from initial treatment. After 2 years from initial treatment regular prices apply. It is the client’s responsibility to book the refreshment treatment as BSA is not obliged to send any reminders.

RESPONSIBILITY

All damages to equipment caused by the client or their dependents will be charged in full.
BSA does not take any responsibility for any coats left in the waiting area or any valuables left in the pockets, any bags, backpacks and wallets, which clients should bring with them to the treatment room.
BSA is responsible for any treatments performed not in accordance with the general standards of the beauty industry.
BSA does not take any responsibility if a client gives a false medical history profile, does not inform of any significant contraindications or does not follow the salon’s terms and conditions.
BSA does not take any responsibility for the client’s dissatisfaction with treatment results if the treatment was performed according to beauty industry standards and dissatisfaction is only subjective to the client.

BOOKINGS

Clients can book a treatment in the salon reception, through phone calls or text messages, or via an online booking system.
There may be a deposit required to secure the booking of some treatments. 48-hour cancellation policy is applied to any treatments that require deposits. No show will result in losing the deposit.
BSA has a 24-hour cancellation policy for treatments without a deposit. Not appearing at the treatment without notice may result in the Salon not taking bookings for that client in future and adding 50% of the treatment price to their next treatments.
The client should arrive 5 min before the treatment. If a client is more than 15 minutes late BSA has the right to refuse the treatment charging 50% of the treatment price. However, treatment can be carried out for clients' demand, but will be shortened and full price will be charged.
If a client arrives late a part of the treatment will be cut out making the treatment shorter. However, this treatment will be charged at full price.
If the salon is running late with previous treatments, a full treatment time will be applied for the next clients.
BSA has the right to cancel any treatments with short notice. New appointments will then be scheduled.

COMPLAINTS

Clients have the right to complain about their treatments within 7 days from the date of the treatment or the date side effects appear. In the case of permanent makeup complaints will be accepted up to 3 months from the initial procedure but not any earlier than 2 months from the initial procedure as this is considered a reasonable healing time with a touch-up after 4 weeks from the procedure. Complaints will be accepted with a valid receipt of the treatment or any proof of the treatment being carried out in the salon.
Complaints are to be in writing left in the salon personally or sent through a signed letter to the company’s address 20 Uplands, Eden Way, Warlingham CR69DP. Any photographic documentation should be attached to the complaint letter.
BSA will deal with complaints within 14 days of receiving them.
If after a treatment client is dissatisfied the payment for that treatment still has to be made and a complaint procedure followed.
If the complaint is legitimate, the full payment will be returned to the client.

OTHER ANNOTATIONS

There is a no smoking and no alcohol consumption policy in the treatment room.
Children are not allowed in the treatment room during treatment procedures. They should be supervised by an adult and wait in the waiting area not disturbing clients using other services.

OTHER GENERAL RULES

All clients have the right to view and read the Terms and Conditions, price lists certificates and licences at any time.
BSA has the right to change the Terms and Conditions without notifying clients. New regulations are binding from the moment of publication in the treatment room and on the website. Old regulations will be applied to all reservations made before that publication.
All of the complaints should be first solved amicably before proceeding with formal procedure.
These Terms and Conditions are applied from 10 November 2018.

These terms and conditions are subject to change.

COURSES & TRAININGS TERMS & CONDITIONS POLICIES

TREATMENTS TERMS & CONDITIONS

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